Digital Transformation for IT – Addressing Employee Buy-In Challenge

Digital transformation challenges
Digital Transformation

Digital Transformation for IT – Addressing Employee Buy-In Challenge

Digital transformations don’t just produce optimism and enthusiasm but fears and scepticism too. Wondering how? If you presume the success of digital transformation (DX) is defined by CIOs, CEOs, CTOs, you are wrong – employee adoption makes a big difference when it comes to DX success. If employees don’t keep up, there are high chances of your DX program failing miserably. 

Mostly employees that have been using the legacy systems or technologies for years won’t prefer changes easily. Introducing a new technology or solution to the existing ecosystem without any prior notice would impact the way they work and create aversion. 

Shared below are a few points that would force your employees to turn down the changes planned. 

  • Feeling why the current system needs a change
  • Finding the technology or solution not complex or difficult to use
  • Lack of skills or limited training to utilize the new technology/solution implemented to the fullest
  • Fearing productivity slips

The reason why CIOs play a critical in the success of DX compared to CEOs or CTOs is because they understand the current ecosystem better than the latter. This helps the IT heads realize the challenges of the workforce and provide them with the right solutions when a change is planned. 

Here are some of the ways CIOs can help enterprise workforce keep up with the changes the transformations would bring to the organization. 

Create a dialogue

Communication plays a critical role in the success of any digital transformation. No workforce would prefer anything that is forced at them. As a CIO, it is a must to have a conversation with the employees on an open floor to help them understand what the entire DX program is all about and its benefits. 

Explain how it helps

Helping your employee how the transition will improve their routine simpler boosts confidence. Most often your workforce would be wondering what is wrong with the current technology and why should we transit to something new. By answering their questions and explaining the complete benefits of Digital Transformation program you can win their confidence.

SEE ALSO: “DX – Change Management Challenges for IT”

Address their concerns and build trust

Listening to the employees’ concerns and understanding their pain points is often recommended as this will help the CIOs suggest technology or solution that aligns with theirs and employees’ goals. Making the entire project transparent improves their trust in business and leadership. This plays a prime role in the Digital Transformation program’s success and improved productivity. 

Encourage training

Another common challenge most enterprise CIOs face while planning for a transition is bridging the skill set gaps of the workforce. Not many employees will possess the necessary skill set required to use an advanced digital solution. This annoys them and makes them less productive. Providing adequate training through peers or experts out of the company will help your workforce use the solution efficiently and be productive. 

Build a change management strategy

Having a robust change management strategy in place is recommended for CIOs to make the digital transformation process seamless and successful. This includes assigning resources, budgeting, selecting vendors, training employees etc. 

Keep on engaging with employees

Digital transformation is not a one time process and may even take a few years to complete successfully. So, CIOs must keep on talking with the employees during every phase of transit to ensure that the workforce understands what is planned and how to adapt to the upcoming changes. Continuous conversation with employees will help you accelerate the project progress without any impact on the productivity level.


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